{"id":3,"date":"2026-03-09T20:18:52","date_gmt":"2026-03-09T20:18:52","guid":{"rendered":"https:\/\/devu4.customdev.solutions\/Amy1\/?page_id=3"},"modified":"2026-04-29T17:50:21","modified_gmt":"2026-04-29T17:50:21","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/devu4.customdev.solutions\/Amy1\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” id=”privacypolicysec1″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]Last Updated:<\/b><\/strong>\u00a0April 21, 2026<\/p>\n

1. INTRODUCTION <\/strong>AND<\/strong>\u00a0SCOPE<\/strong><\/h2>\n

Top Of The Hill Waste Management (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy and handling your personal information with transparency, security, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule waste management services, create an account, make payments, or otherwise interact with us (collectively, the “Services”).<\/p>\n

This policy applies to all customers, website visitors, property managers, contractors, and business partners who engage with Top Of The Hill Waste Management. By using our Services, you consent to the data practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and Services immediately.<\/p>\n

Our business, founded in July 2020 by owner Jeremy “Twigy” Smith, originated in the Spanish Peaks region to provide thorough, efficient waste solutions for steep, single-access communities. This operational context influences the types of location and access data we may collect to ensure safe, reliable service delivery.<\/p>\n

2. INFORMATION WE COLLECT<\/strong><\/h2>\n

We collect information that identifies, relates to, describes, or could reasonably be linked with you or your household (“Personal Information”). Categories include:<\/p>\n

    \n
  1. Information You Provide Directly<\/b><\/strong>\n
      \n
    • <\/b>Identity & Contact Data:<\/b><\/strong>Name, mailing address, service address, email address, phone number, account username, and password.<\/li>\n
    • <\/b>Service & Billing Data:<\/b><\/strong>Service preferences, pickup schedule, container type (e.g., 95-gallon tote), property access notes, vehicle\/appliance details for removal, construction debris estimates, payment method details (processed securely via third-party payment processors; we do not store full credit card numbers), invoice history, and communication records.<\/li>\n
    • <\/b>Verification & Compliance Data:<\/b><\/strong>Proof of ownership for vehicle\/appliance removal, rental property authorization letters, business licenses for commercial accounts, and documentation required for hazardous material disclosures or regulatory compliance.<\/li>\n
    • <\/b>Voluntary Communications:<\/b><\/strong>Content of emails, chat logs, service requests, feedback surveys, or customer support interactions.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
        \n
      1. Information Collected Automatically<\/b><\/strong><\/li>\n<\/ol>\n
          \n
        • <\/b>Technical & Device Data:<\/b><\/strong>IP address, browser type, operating system, device identifiers, pages visited, time spent on site, referral URLs, and clickstream data collected via cookies, web beacons, and similar technologies (see Section 8).<\/li>\n
        • <\/b>Location Data:<\/b><\/strong>General geographic location derived from IP address or, with your consent, precise location data via mobile devices to optimize routing, verify service areas, or respond to emergency service requests.<\/li>\n
        • <\/b>Usage Analytics:<\/b><\/strong>Data on how you interact with our website and customer portal, including feature usage, form submissions, and session duration, is used to improve user experience and service efficiency.<\/li>\n<\/ul>\n
            \n
          1. Information from Third Parties<\/b><\/strong><\/li>\n<\/ol>\n
              \n
            • <\/b>Service Partners:<\/b><\/strong>Data from payment processors, disposal facilities, recycling centers, or subcontractors necessary to fulfill your service requests.<\/li>\n
            • <\/b>Public & Regulatory Sources:<\/b><\/strong>Property records, business registrations, or environmental compliance databases used to verify ownership, assess service feasibility, or meet legal obligations.<\/li>\n
            • <\/b>Referral Sources:<\/b><\/strong>If you were referred by a property manager, contractor, or community association, we may receive your contact information with your consent.<\/li>\n<\/ul>\n

              3. HOW WE USE YOUR INFORMATION<\/strong><\/h2>\n

              We use your Personal Information for legitimate business purposes, including:<\/p>\n

                \n
              • <\/b>Service Delivery:<\/b><\/strong>To schedule pickups, assign routes, manage container logistics, coordinate vehicle\/appliance removal, process construction debris hauling, and provide rental property make-ready services.<\/li>\n
              • <\/b>Account Management:<\/b><\/strong>To create and maintain your user account, authenticate logins, track service history, and manage preferences.<\/li>\n
              • <\/b>Billing & Transactions:<\/b><\/strong>To generate invoices, process payments, send receipts, manage refunds, and handle collections where necessary.<\/li>\n
              • <\/b>Communication:<\/b><\/strong>To send service confirmations, schedule changes, billing notices, policy updates, promotional offers (with consent), and respond to inquiries.<\/li>\n
              • <\/b>Safety & Compliance:<\/b><\/strong>To verify property access, assess site hazards, ensure proper waste classification, comply with environmental regulations, report illegal dumping, and cooperate with law enforcement or regulatory agencies.<\/li>\n
              • <\/b>Business Operations:<\/b><\/strong>To analyze service demand, optimize routing efficiency, improve website functionality, conduct internal audits, prevent fraud, and protect Company assets.<\/li>\n
              • <\/b>Legal Obligations:<\/b><\/strong>To respond to subpoenas, court orders, or government requests; enforce our Terms and Conditions; and defend against legal claims.<\/li>\n<\/ul>\n

                4. LEGAL BASIS FOR PROCESSING (GDPR-APPLICABLE USERS)<\/strong><\/h2>\n

                If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your Personal Information is based on:<\/p>\n

                  \n
                • <\/b>Contractual Necessity:<\/b><\/strong>Processing required to fulfill our service agreement with you.<\/li>\n
                • <\/b>Legal Compliance:<\/b><\/strong>Processing necessary to comply with waste management, environmental, tax, or consumer protection laws.<\/li>\n
                • <\/b>Legitimate Interests:<\/b><\/strong>Processing for business operations, fraud prevention, service improvement, and direct marketing (where balanced against your rights).<\/li>\n
                • <\/b>Consent:<\/b><\/strong>Processing based on your explicit consent, such as for marketing communications or precise location tracking. You may withdraw consent at any time.<\/li>\n<\/ul>\n

                  5. HOW WE SHARE YOUR INFORMATION<\/strong><\/h2>\n

                  We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes. We may share information in the following circumstances:<\/p>\n

                    \n
                  • <\/b>Service Providers:<\/b><\/strong>Trusted vendors who perform functions on our behalf, such as payment processing, website hosting, email delivery, data analytics, customer support, and disposal\/recycling facility coordination. These parties are contractually obligated to protect your data and use it only for specified purposes.<\/li>\n
                  • <\/b>Legal & Regulatory Requirements:<\/b><\/strong>When required by law, subpoena, court order, government request, or to protect the rights, property, or safety of Top Of The Hill Waste Management, our customers, or the public.<\/li>\n
                  • <\/b>Business Transfers:<\/b><\/strong>In connection with a merger, acquisition, sale of assets, financing, or bankruptcy, where customer information may be transferred as a business asset. You will be notified via email or website notice of any change in ownership or data usage policies.<\/li>\n
                  • <\/b>With Your Consent:<\/b><\/strong>For purposes you explicitly authorize, such as sharing service details with a property manager, contractor, or referral partner.<\/li>\n
                  • <\/b>Aggregated\/De-identified Data:<\/b><\/strong>We may share anonymized, aggregated statistics about service usage, routing efficiency, or waste diversion rates that cannot reasonably identify you.<\/li>\n<\/ul>\n

                    6. DATA RETENTION<\/strong><\/h2>\n

                    We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Criteria include:<\/p>\n

                      \n
                    • <\/b>Active Accounts:<\/b><\/strong>Information is retained while your account is active and for a reasonable period thereafter to handle inquiries, disputes, or reactivation requests.<\/li>\n
                    • <\/b>Service Records:<\/b><\/strong>Billing, pickup logs, and compliance documentation are retained for periods mandated by tax, environmental, or consumer protection regulations (typically 3\u20137 years).<\/li>\n
                    • <\/b>Marketing Data:<\/b><\/strong>Preferences and consent records are maintained until you opt out or withdraw consent.<\/li>\n
                    • <\/b>Security Logs:<\/b><\/strong>Technical logs may be retained for cybersecurity, fraud prevention, or system troubleshooting purposes.<\/li>\n<\/ul>\n

                      Upon request and where legally permissible, we will securely delete or anonymize your Personal Information.<\/p>\n

                      7. YOUR RIGHTS AND CHOICES<\/strong><\/h2>\n

                      Depending on your location, you may have the following rights regarding your Personal Information:<\/p>\n

                        \n
                      • <\/b>Access & Portability:<\/b><\/strong>Request a copy of the Personal Information we hold about you, in a structured, machine-readable format.<\/li>\n
                      • <\/b>Correction:<\/b><\/strong>Request correction of inaccurate or incomplete information.<\/li>\n
                      • <\/b>Deletion:<\/b><\/strong>Request deletion of your Personal Information, subject to legal exceptions (e.g., ongoing service obligations, regulatory retention requirements).<\/li>\n
                      • <\/b>Restriction & Objection:<\/b><\/strong>Object to or request restriction of certain processing activities, such as direct marketing.<\/li>\n
                      • <\/b>Opt-Out of Sales\/Sharing:<\/b><\/strong>While we do not sell Personal Information as defined by most privacy laws, California residents may opt out of “sharing” for cross-context behavioral advertising via our website cookie settings.<\/li>\n
                      • <\/b>Withdraw Consent:<\/b><\/strong>Withdraw previously given consent for processing, without affecting the lawfulness of prior processing.<\/li>\n
                      • <\/b>Non-Discrimination:<\/b><\/strong>Exercise these rights without receiving discriminatory treatment in service or pricing.<\/li>\n<\/ul>\n

                        To exercise your rights, contact us using the information in Section 13. We will respond within 30\u201345 days as required by applicable law and may verify your identity before fulfilling requests.<\/p>\n

                        8. COOKIES AND TRACKING TECHNOLOGIES<\/strong><\/h2>\n

                        Our website uses cookies, web beacons, pixels, and similar technologies to enhance functionality, analyze traffic, and personalize content.<\/p>\n

                          \n
                        • <\/b>Essential Cookies:<\/b><\/strong>Required for website operation, security, and service scheduling (cannot be disabled via site settings).<\/li>\n
                        • <\/b>Performance\/Analytics Cookies:<\/b><\/strong>Help us understand how visitors interact with our site (e.g., Google Analytics). You may opt out via browser settings or the Google Analytics Opt-out Browser Add-on.<\/li>\n
                        • <\/b>Functionality Cookies:<\/b><\/strong>Remember your preferences, such as language or service area selection.<\/li>\n
                        • <\/b>Targeting\/Advertising Cookies:<\/b><\/strong>Used by third-party partners to measure ad effectiveness or deliver relevant content. You may manage preferences via our Cookie Consent Banner or industry opt-out tools (e.g., Network Advertising Initiative, Digital Advertising Alliance).<\/li>\n<\/ul>\n

                          Most web browsers allow you to block or delete cookies via settings. However, disabling essential cookies may limit your ability to use our online scheduling or account features.<\/p>\n

                          9. DATA SECURITY<\/strong><\/h2>\n

                          We implement administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. Measures include:<\/p>\n

                            \n
                          • Encryption of data in transit (TLS\/SSL) and at rest for sensitive fields<\/li>\n
                          • Secure access controls, authentication protocols, and employee training<\/li>\n
                          • Regular security assessments, vulnerability scanning, and incident response planning<\/li>\n
                          • Contractual data protection requirements for third-party service providers<\/li>\n<\/ul>\n

                            While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords, enable two-factor authentication where available, and report suspicious activity immediately.<\/p>\n

                            10. CHILDREN’S PRIVACY<\/strong><\/h2>\n

                            Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided information to us, please contact us so we may delete such data promptly.<\/p>\n

                            11. INTERNATIONAL DATA TRANSFERS<\/strong><\/h2>\n

                            If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where our servers and operational teams are located. U.S. privacy laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers as described herein.<\/p>\n

                            12. STATE-SPECIFIC PRIVACY DISCLOSURES (U.S.)<\/strong><\/h2>\n

                            California Residents (CCPA\/CPRA)<\/b><\/strong><\/p>\n

                              \n
                            • <\/b>Categories Collected:<\/b><\/strong>Identifiers, customer records, commercial information, internet activity, geolocation data, inferences.<\/li>\n
                            • <\/b>Purposes:<\/b><\/strong>Service fulfillment, business operations, security, legal compliance, and (with consent) marketing.<\/li>\n
                            • <\/b>No Sale of Personal Information:<\/b><\/strong>We do not “sell” Personal Information as defined by the CCPA.<\/li>\n
                            • <\/b>Financial Incentives:<\/b><\/strong>We do not offer financial incentives for data collection.<\/li>\n
                            • <\/b>Authorized Agent:<\/b><\/strong>California residents may designate an authorized agent to exercise rights on their behalf; we may require written permission and identity verification.<\/li>\n<\/ul>\n

                              Virginia, Colorado, Connecticut, Utah, and Other State Laws<\/b><\/strong><\/p>\n

                              Residents of states with comprehensive privacy laws have similar rights to access, correct, delete, and opt out of targeted advertising or profiling. We honor universal opt-out signals (e.g., GPC) where legally required.<\/p>\n

                              13. CHANGES TO THIS PRIVACY POLICY<\/strong><\/h2>\n

                              We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or service offerings. The “April 21, 2026”\u00a0date at the top of this page will indicate when revisions were made. Material changes will be communicated via:<\/p>\n

                                \n
                              • Prominent notice on our website homepage<\/li>\n
                              • Email to registered account holders<\/li>\n
                              • Updated consent prompts for new data uses<\/li>\n<\/ul>\n

                                Your continued use of our Services after such changes constitutes acceptance of the updated policy. We encourage you to review this page regularly.<\/p>\n

                                14. CONTACT INFORMATION<\/strong><\/h2>\n

                                For questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact:<\/p>\n

                                Top Of The Hill Waste Management<\/b><\/strong><\/p>\n

                                Attn:<\/b><\/strong>\u00a0Privacy Compliance \/ Jeremy “Twigy” Smith, Owner<\/p>\n

                                Service Area:<\/b><\/strong>\u00a0Spanish Peaks Region & Surrounding Communities<\/p>\n

                                For California residents exercising CCPA rights, you may also submit requests via our designated web form<\/p>\n

                                15. ADDITIONAL RESOURCES<\/strong><\/h2>\n
                                  \n
                                • <\/b>Terms and Conditions:<\/b><\/strong>[Link to your Terms page]<\/li>\n
                                • <\/b>Cookie Preferences:<\/b><\/strong>Manage settings via our website banner or browser controls<\/li>\n
                                • <\/b>Regulatory Complaints:<\/b><\/strong>You have the right to lodge a complaint with your local data protection authority (e.g., California Attorney General, FTC, or EEA supervisory authority). However, we encourage you to contact us first so we can address your concern directly.<\/li>\n<\/ul>\n

                                  FINAL NOTE<\/strong><\/h2>\n

                                  At Top Of The Hill Waste Management, we believe that responsible waste management extends to responsible data stewardship. Just as we strive to handle your trash with thoroughness and efficiency, we commit to handling your information with care, transparency, and respect. Thank you for trusting us with both.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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