TERMS AND CONDITIONS

Reed Vending provides modern refreshment solutions including, but not limited to, AI-powered vending units, snack and drink combo machines, micro markets, and custom branded refreshment kiosks. We handle the logistical delivery, professional installation, routine restocking, and technical maintenance of these units. Our services are primarily focused on commercial properties, offices, and residential complexes within Alexandria, VA, Northern Virginia, Maryland, and the Washington D.C. Metro area.

Not every location is suitable for vending equipment. Reed Vending provides a free site evaluation to determine the feasibility of machine placement.

• Approval Criteria: “Zero-cost” placement is offered at our discretion based on factors such as daily foot traffic, the number of full-time employees, and the security of the location.
• Right of Refusal: We reserve the right to refuse service or remove equipment from any location that does not meet minimum sales volume requirements or where the equipment is at risk of damage or theft.

All machines, racks, cooling units, and payment kiosks provided by Reed Vending remain the exclusive property of Reed Vending at all times.

• Ownership Rights: The placement of a machine on your property does not constitute a transfer of ownership or a lease.
• Relocation: The Host agrees not to move, relocate, or adjust the placement of the equipment once it has been installed by our team without our express written consent. Moving machines can result in internal damage or safety hazards.
• Third-Party Access: Only authorized Reed Vending technicians are permitted to open, repair, or modify the internal components of the machines.

To ensure the reliable operation of the refreshment center, the Host agrees to provide the following at their own expense:

• Utilities: A dedicated, grounded electrical outlet (110v) within three feet of the machine’s location. Reed Vending is not responsible for utility costs or any damages caused by power surges or electrical failures at the host site.
• Environment: A clean, level floor space in a temperature-controlled environment. Machines must be kept away from direct sunlight or extreme moisture unless the unit is specifically rated for outdoor use.
• Security: A safe environment for the machine. While we understand that public areas carry some risk, the Host is responsible for notifying us immediately if they witness vandalism or tampering.

• Cashless Transactions: Our machines utilize modern payment processors (Apple Pay, Google Wallet, Credit Cards). By using these systems, you agree to the transaction terms of the third-party payment processors.
• Price Adjustments: Reed Vending reserves the right to adjust the retail price of snacks and beverages at any time to reflect changes in wholesale costs, fuel surcharges, or inflation.
• Refund Policy: If a machine malfunctions and fails to dispense a product after payment is accepted, the user must contact us via the phone number listed on the machine. We will verify the error through our remote monitoring software and provide a refund via digital credit or cash as appropriate.

We take pride in keeping our equipment in top working order.

• Response Times: As a local Alexandria business, we aim to address repair requests within 24 to 48 business hours. However, we are not liable for any loss of revenue or inconvenience caused by equipment downtime.
• Inventory Tracking: We use smart sensors to monitor stock levels. We will establish a restocking schedule that ensures your favorites are always available, though specific product availability depends on our current supply chain.

Reed Vending is a distributor, not a manufacturer, of the food and beverage items sold.

• Ingredient Labels: Users are solely responsible for reading the manufacturer’s packaging for ingredient lists and allergy warnings.
• Liability: Reed Vending is not liable for any allergic reactions, illness, or injury resulting from the consumption of products purchased through our equipment.
• Recalls: In the event of a product recall by a manufacturer, we will remove the affected items from our machines as soon as we are notified.

The design, logo, text, and images on this website are the property of Reed Vending and are protected by copyright laws.

• Limited License: You are granted a non-exclusive, non-transferable license to access our website for the purpose of learning about or requesting our services.
• Prohibited Acts: You may not scrape data, attempt to hack the backend of our site, or use our branding for your own commercial gain without our written permission.

To the fullest extent permitted by law, Reed Vending shall not be held liable for any indirect, incidental, or consequential damages resulting from:

• The use or inability to use our vending equipment.
• Property damage resulting from electrical issues or machine placement.
• Loss of profits or data.
  Our total liability for any claim arising under these terms shall not exceed the amount paid by the Client to us during the month in which the claim arose.

The Host and the User agree to indemnify and hold Reed Vending, its employees, and its owners harmless from any claims, damages, or legal fees arising from the Host’s negligence, failure to provide a safe environment, or any violation of this Agreement.

• Duration: Service agreements are typically ongoing unless a specific contract duration is signed.
• Notice: Either party may terminate the service arrangement by providing 30 days’ written notice.
• Removal: Upon termination, Reed Vending is granted the right to enter the premises during normal business hours to remove all equipment and inventory.

This Agreement is governed by the laws of the Commonwealth of Virginia. Any legal disputes or claims must be settled in the courts of Alexandria, VA. If any part of these terms is found to be unenforceable, the remainder of the Agreement will remain in full force.

We reserve the right to update these terms at any time to reflect changes in our business practices or legal requirements. We will post the “Last Updated” date at the top of this page. Your continued use of our services after changes are posted signifies your acceptance of the new terms.

If you have questions regarding these terms, or if you need to report an issue with a machine at your location, please contact our local office:

Reed Vending
Service Area: Alexandria, VA & Northern Virginia
Email: reedvending41@gmail.com
Phone: (571) 435-3002